Top law firms have one thing in common–they have strong brands that command a presence in the industry. While most of the top brands are big firms with large office networks across the state and the nation, you can develop a powerful brand regardless of firm size.
In this post, we discuss tips on how to build a powerful brand, earn client trust, and grow your firm. As statistics indicate, trust is a key factor to getting clients interested in your brand. Learning how to build a strong brand also allows you to present your brand consistently across all client interactions, which according to a survey, can boost your revenue by up to 33%.
Brand refers to the perception clients and other people have about your firm. Name, logo, tagline, voice, and design are essential elements of a brand, but it goes beyond that. A brand encompasses the firm’s personality; its unique values, or what makes it stand out from a sea of other law firms.
Branding, therefore, is creating a unique firm identity to strengthen your reputation, stand out from competitors, attract and engage clients. According to research, it takes 50 milliseconds for people to form an opinion about a brand. Considering the stiff competition in the industry, building a strong brand is critical to attracting and retaining clients.
A strong brand complements your professional competence. It helps your firm to stand out and win client trust. From drawing more clients to building industry authority, having a strong brand can benefit your firm in multiple ways.
Below is a quick rundown of what a strong brand can do for you:
A strong brand is made up of several components including:
Having understood the significance and components of a strong brand, let’s now discuss the strategies you can use to strengthen your law firm’s reputation and presence.
Indeed, there’s something top brands do differently that boost their brand appeal and influence besides having some of the top attorneys in the region. Looking at how the top firms brand themselves can provide insights you can leverage to optimize your branding strategy and replicate their success.
For instance, is their name easy to spell and remember? What colors do they use? Is their website easy to navigate? Do they offer engaging and informative content? How do they utilize social media?
If you haven’t defined your legal practice’s brand personality or need to refurb it, do so. Think about what makes the firm different from others. What adjectives would you use to describe the practice?
Mainly, you can work with a branding agency to develop a unique value proposition and create a consistent visual identity that reflects your brand personality.
Create your mission statement and define brand values by answering the following questions: What are your firm’s objectives? What values define the practice? What motivated you to start practicing or serving clients in your chosen practice areas?
Understanding your target audience allows you to brand yourself to appeal to the most relevant client base. It also helps narrow down the audience and create marketing messages they resonate with.
Depending on the practice areas you focus on, identify unique client characteristics based on age, gender, average income, location, values, education level, challenges, job title, etc. You can then create different personas based on the unique traits for highly targeted messaging.
Brand consistency is vital in winning client trust. Your brand image and messaging should be consistent across all your marketing channels (website, social media, offline, etc.); otherwise, you can easily lose client trust.
As we mentioned earlier, customers appreciate a consistently, so much that consistent brand presentation can boost revenues by up to 33%.
Using legal jargon can be disorienting for your target audience (clients). Clients who interact with your brand should be able to understand the information you share. Explaining complex legal concepts with clarity enhances understanding and makes clients’ decision-making easier.
Positive reviews establish your credibility and are an excellent way of developing a strong brand. Reviews provide social proof and make you more trustworthy. Many clients trust online reviews as much as personal recommendations from family and friends. Besides, reviews published on your Google Business Profile (GBP), Avvo, Facebook, and other review sites increase your visibility and expose your firm to more potential clients.
Strong brands have an equally strong online presence. Reaching the target clients requires consistent communication to keep them engaged with your brand.
Identify the right platforms (an optimized website plus social media sites like Facebook, LinkedIn, Twitter, YouTube, TikTok, etc.) for your marketing messages, depending on the demographics of the clients you’re targeting. The audience on each platform may have unique content needs, so the brand messaging should be highly customized.
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